The government has issued a firm warning to Ghana’s mobile network operators to improve their service quality by December 31, 2025. If telcos fail to meet the deadline, they will face heavy financial penalties. Part of these fines will go directly to compensate affected customers.

On May 30, 2025, Minister of Communication, Digital Technology and Innovations Samuel Nartey George met with CEOs and technical teams from MTN, Telecel, and AT to deliver this strict message. Despite significant infrastructure investments, many subscribers still suffer poor network performance, especially in growing urban and regional areas.

“We are focused on results, not sentiments,” Mr. George said. “Having infrastructure is not enough if service quality remains low. Regulatory actions will follow.”

The National Communications Authority (NCA) presented data from 48 locations nationwide, examining four key metrics: 3G coverage, call setup time, call quality (MOS), and 3G data throughput. The report showed serious service inconsistencies across all providers.

Mr. George highlighted problems in key economic zones like Amasaman and East Legon. Even parts of Accra face network blackouts and weak 4G signals.

In response, MTN Ghana CEO Stephen Blewett revealed plans to invest $230 million in 2024 to enhance network and IT infrastructure. MTN will also open 300 new franchise stores in underserved areas and hire 400 new staff, backed by a GH₵ 25 million internal budget. They will introduce self-service options such as SIM swaps and PIN resets with strong identity verification to fight fraud.

Telecel Ghana COO Mohamad Ghaddar confirmed ongoing efforts to optimize their network and improve customer experience. He acknowledged receiving some additional spectrum but stressed the need for more to meet rising demand.

This firm stance from the Ministry marks a new phase of strict regulatory enforcement. It aims to hold telcos accountable and elevate the quality of telecommunications services as Ghana’s digital landscape expands rapidly.